Last updated: May 19 / 2025

1. Introduction

This Return and Refund Policy establishes the criteria, conditions and procedures applicable in the event that a customer wishes to request the cancellation of a service or the refund of payments made to Pay2Commerce LLC, a company registered in the United States and specializing in custom software development, mobile applications, web platforms, ERP/CRM systems, technology consulting, and custom integrations.

Due to the highly personalized, technical, and phased nature of our services, Pay2Commerce does not offer automatic or guaranteed refunds., except under the conditions expressly detailed in this document.

2. Scope of the Policy

This policy applies to all services purchased directly through Pay2Commerce LLC, including:

• Development of software or technological platforms

   

• Design and programming of websites or mobile applications

   

• Implementation or customization of ERP or CRM systems

   

• Consulting, advice and technical support

   

• Maintenance, update or integration services

   

It does not apply to products or services provided by third parties, even if they were recommended or managed as part of an integration by Pay2Commerce.

3. Nature of the Service

The services provided by Pay2Commerce are considered “personalized services”, and are subject to phases of design, planning, development, and progressive delivery, which involves an investment of time, talent, and resources from the moment the project begins.

Because of this, the client recognizes and accepts that:

• Full refunds are not applicable once the service has started.

   

• Cancellation of a project that has already begun does not automatically entail the right to a refund.

   

• In some cases, a partial refund may be considered, in accordance with the criteria established below.

   

4. Acceptable Refunds

Pay2Commerce may evaluate refund requests only in the following scenarios:

a) Cancellation before start

If the customer requests to cancel the service before the formal start of the project (before wireframes, technical briefs are delivered, or before resources are assigned), a partial refund of 80% may be authorized, deducting administrative costs, payment gateways, and resource reservations.

b) Impossibility of delivery by Pay2Commerce

If, for justified reasons attributable solely to Pay2Commerce, the project cannot be started or completed within the agreed timeframe (without any modifications on the part of the client), a partial or full refund may be issued as appropriate.

c) Serious non-compliance not corrected

If Pay2Commerce seriously fails to meet the approved functional requirements and fails to correct such failures after formal written notification, the customer may request termination of the contract with a refund proportional to the unexecuted advance.

5. Refunds Not Accepted

Refund requests will not be accepted when:

• The project has already started and partial deliveries have been made.

   

• The client has failed to fulfill its obligations (information, payments, approval of stages).

   

• There have been changes in criteria, strategy or internal decisions by the client.

   

• There are requests for features outside the initial scope without contractual agreement.

   

• Whether it is digital services already delivered, downloaded or installed.

   

• The customer has not communicated their dissatisfaction in a clear and documented manner.

   

6. Procedure for Requesting a Refund

To initiate a return request, the customer must send an email to support@pay2commerce.com either support@pay2commerce.com, with the following information:

• Client name and project name

   

• Invoice number or proof of payment

   

• Detailed justification of the request

   

• Evidence of deliveries, communications, mail and any relevant material

   

Pay2Commerce will evaluate the application within a period of 5 to 10 business days, and will issue a written response, with the corresponding resolution and actions.

7. Refund Methods and Times

In the event that a refund is approved:

• It will be made by the same payment method used (card, transfer, etc.).

   

• The deadline for processing the refund will be 7 to 15 business days, depending on the gateway used and the client's banking institution.

   

• Expenses for financial commissions, currency conversions, payment gateways or applicable taxes are non-refundable.

   

8. Right to Review

Pay2Commerce reserves the right to:

• Request additional information to evaluate refund requests.

   

• Offer alternative solutions (complementary development, credit, extended support).

   

• Refuse a refund if abuse of this policy, bad faith, or manipulation of information is detected.

   

9. Unilateral Cancellations by the Client

If the client unilaterally decides to cancel a current project or contract without cause attributable to Pay2Commerce, no refunds will be issued, and the client will be responsible for any outstanding payments for completed or partially executed stages.

10. Modifications to this Policy

Pay2Commerce LLC reserves the right to update or modify this policy at any time. The current version will always be available on our website, and applications will be evaluated according to the policy posted at the time of contracting.

11. Contact

For more information or questions about this policy, you can contact us:

Pay2Commerce LLC

Email: support@pay2commerce.com

Website: www.pay2commerce.com

Address: 609 Alton Ave Reading PA 19605 United States