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Last updated:<\/b> May 19 \/ 2025<\/span><\/p>\n This Return and Refund Policy establishes the criteria, conditions and procedures applicable in the event that a customer wishes to request the cancellation of a service or the refund of payments made to <\/span>Pay2Commerce LLC<\/b>, a company registered in the United States and specializing in custom software development, mobile applications, web platforms, ERP\/CRM systems, technology consulting, and custom integrations.<\/span><\/p>\n Due to the highly personalized, technical, and phased nature of our services, <\/span>Pay2Commerce does not offer automatic or guaranteed refunds.<\/b>, except under the conditions expressly detailed in this document.<\/span><\/p>\n This policy applies to all services purchased directly through Pay2Commerce LLC, including:<\/span><\/p>\n <\/p>\n<\/li>\n <\/p>\n<\/li>\n <\/p>\n<\/li>\n <\/p>\n<\/li>\n <\/p>\n<\/li>\n<\/ul>\n It does not apply to products or services provided by third parties, even if they were recommended or managed as part of an integration by Pay2Commerce.<\/span><\/p>\n The services provided by Pay2Commerce are considered <\/span>\u201cpersonalized services\u201d<\/b>, and are subject to phases of design, planning, development, and progressive delivery, which involves an investment of time, talent, and resources from the moment the project begins.<\/span><\/p>\n Because of this, the client <\/span>recognizes and accepts<\/b> that:<\/span><\/p>\n <\/p>\n<\/li>\n <\/p>\n<\/li>\n <\/p>\n<\/li>\n<\/ul>\n Pay2Commerce may evaluate refund requests <\/span>only<\/b> in the following scenarios:<\/span><\/p>\n If the customer requests to cancel the service <\/span>before the formal start of the project<\/b> (before wireframes, technical briefs are delivered, or before resources are assigned), a partial refund of 80% may be authorized, deducting administrative costs, payment gateways, and resource reservations.<\/span><\/p>\n If, for justified reasons attributable solely to Pay2Commerce, the project cannot be started or completed within the agreed timeframe (without any modifications on the part of the client), a partial or full refund may be issued as appropriate.<\/span><\/p>\n If Pay2Commerce seriously fails to meet the approved functional requirements and fails to correct such failures after formal written notification, the customer may request termination of the contract with a refund proportional to the unexecuted advance.<\/span><\/p>\n Refund requests will not be accepted when:<\/span><\/p>\n <\/p>\n<\/li>\n <\/p>\n<\/li>\n <\/p>\n<\/li>\n <\/p>\n<\/li>\n <\/p>\n<\/li>\n <\/p>\n<\/li>\n<\/ul>\n To initiate a return request, the customer must send an email to <\/span>support@pay2commerce.com<\/b> either <\/span>support@pay2commerce.com<\/b>, with the following information:<\/span><\/p>\n <\/p>\n<\/li>\n <\/p>\n<\/li>\n <\/p>\n<\/li>\n <\/p>\n<\/li>\n<\/ul>\n Pay2Commerce will evaluate the application within a period of <\/span>5 to 10 business days<\/b>, and will issue a written response, with the corresponding resolution and actions.<\/span><\/p>\n In the event that a refund is approved:<\/span><\/p>\n <\/p>\n<\/li>\n <\/p>\n<\/li>\n <\/p>\n<\/li>\n<\/ul>\n Pay2Commerce reserves the right to:<\/span><\/p>\n <\/p>\n<\/li>\n <\/p>\n<\/li>\n <\/p>\n<\/li>\n<\/ul>\n If the client unilaterally decides to cancel a current project or contract without cause attributable to Pay2Commerce, no refunds will be issued, and the client will be responsible for any outstanding payments for completed or partially executed stages.<\/span><\/p>\n1. Introduction<\/b><\/h2>\n
2. Scope of the Policy<\/b><\/h2>\n
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3. Nature of the Service<\/b><\/h2>\n
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4. Acceptable Refunds<\/b><\/h2>\n
a) Cancellation before start<\/b><\/h3>\n
b) Impossibility of delivery by Pay2Commerce<\/b><\/h3>\n
c) Serious non-compliance not corrected<\/b><\/h3>\n
5. Refunds Not Accepted<\/b><\/h2>\n
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6. Procedure for Requesting a Refund<\/b><\/h2>\n
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7. Refund Methods and Times<\/b><\/h2>\n
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8. Right to Review<\/b><\/h2>\n
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9. Unilateral Cancellations by the Client<\/b><\/h2>\n
10. Modifications to this Policy<\/b><\/h2>\n